Shipping policy
KAYLUZ HOME SHIPPING POLICY
Effective Date: March 31, 2026
DELIVERY OPTIONS
| Service | Cost | Timeline |
|---|---|---|
| Standard | £4.99 (FREE over £150) | 4-10 working days |
| Express | £9.99 | 2-4 working days |
| Room-of-choice (furniture) | £35.00 | 7-10 working days |
Delivery costs are non-refundable unless item is faulty or incorrect.
WHAT HAPPENS NEXT
-
You order → Instant confirmation email
-
We prepare → Quality check and secure packaging
-
We dispatch → Tracking email with delivery estimate
-
You receive → Delivered to your door (or room of choice)
TRACKING
Check your order status anytime:
-
Email: Tracking link sent when dispatched
-
Account: Log in at kayluzhome.com/account
-
Need help? Email Info@kayluzhome.com
DELIVERY DETAILS
Someone aged 18+ must be present to sign.
Missed delivery: We'll leave a card with rebooking instructions. Two free attempts, then held at local depot for 7 days.
Access issues: If we can't reach your property safely, we'll contact you to arrange alternative delivery.
DELIVERY PROBLEMSLate? Email us.
Damaged? Accept delivery, photograph damage, and email Info@kayluzhome.com within 24 hours. We replace or refund our choice.
Wrong item? We'll arrange free collection and send the right one express at our cost.
INTERNATIONAL
We currently deliver to UK and US addresses and Worldwide.
For Northern Ireland, Scottish Highlands, and Islands: Allow 4-9 extra days.
QUESTIONS?
| For | |
|---|---|
| Info@kayluzhome.com | Tracking, delivery times, changes |
| Info@kayluzhome.com | Damaged items, problems, returns |
| Info@kayluzhome.com | Starting a return |
Live chat: kayluzhome.com (9am–6pm, Mon–Sat)